TEAMOWEBAPK

Refunds & Cancellations

This policy explains how cancellation and refund requests for TeamoWebApk orders are handled. Please review it before making a payment.

1. Cancellation requests

You may request cancellation by contacting support and providing your order ID. A cancellation request is not confirmed until the service operator acknowledges it.

2. Before build processing begins

If you request cancellation before work on your app build has started, we will review the request and, where the order can be cancelled, arrange a refund for an eligible payment through the original payment method.

3. After build processing begins

Once build processing has started, cancellation and refund requests are reviewed based on the work completed and the circumstances. A refund is not automatic solely because you change your mind or the build takes longer than the estimate.

4. Failed or undelivered builds

If we are unable to deliver the paid app because of a failure attributable to our service, contact support with your order ID. We will investigate and, where appropriate, offer a retry, cancellation, or refund.

5. Duplicate or incorrect payments

If you believe you were charged more than once for the same order or were charged an incorrect amount, contact support with the order ID and payment reference. Verified duplicate or excess payments will be reviewed for refund.

6. Refund processing

Approved refunds are generally sent to the original payment method. The time taken for the amount to appear depends on the payment provider, bank, or payment instrument.

7. How to request a refund

Contact support through the Contact Us page and include your order ID, payment reference (if available), and the reason for the request. Never share card numbers, CVV, passwords, or OTPs.

8. Consumer rights

This policy does not limit any consumer rights or remedies that cannot be excluded under applicable law.

Effective date: 30 September 2026